Your privacy matters at mgame. This Policy explains exactly what personal data we collect, why we collect it, how we protect it, and the rights you hold as a Filipino player on our platform.
Six core principles that guide the way mgame handles the personal information you share with us. These principles reflect our genuine commitment to your privacy as a Filipino player.
mgame collects personal data strictly for the purposes described in this Policy — account management, KYC compliance, payment processing, and responsible gaming. We do not collect data speculatively or without a clear, lawful purpose.
Your personal data is never sold, rented, or traded to any third party for marketing purposes. Data is shared only with our licensed service providers and regulatory authorities, and only as required for legitimate operational or legal reasons.
All personal data on the mgame platform is protected by 256-bit SSL encryption in transit and by industry-standard encryption at rest. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
Philippine law grants you specific rights over your personal data — including the right to access, correct, erase, and object to certain uses of your information. mgame provides clear channels through which you can exercise all of these rights.
If this Privacy Policy is materially updated, mgame will notify you by posting a clear notice on the platform and, where appropriate, by sending a notification to your registered mobile number. We will not change how your data is used without informing you.
mgame's data practices are governed by the Republic Act No. 10173 — the Data Privacy Act of 2012 — and its implementing rules, as enforced by the National Privacy Commission of the Philippines (NPC). Your rights under Philippine law are fully recognised.
mgame ("we", "us", "our") operates the online gaming platform accessible at mgame.lat. We understand that Filipino players trust us with personal information, and we take that responsibility seriously. This Privacy Policy describes how mgame collects, uses, stores, shares, and protects your personal data when you register for or use the mgame platform.
This Policy applies to all mgame products and services, including the website at mgame.lat, the mgame Casino, Bingo, Slot, W Live, and all Promotion-related features accessible after mgame Login. It covers personal data collected online via any device — desktop, mobile, or tablet.
By creating an mgame account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is processed as described in this Policy, you should not use the mgame platform.
This Policy is governed by the Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission of the Philippines. References to "personal data" in this Policy have the meaning given in the DPA.
The data controller responsible for your personal data collected and processed through the mgame platform is the legal entity operating mgame.lat. As data controller, mgame determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy law.
Questions about this Policy or about how mgame processes your personal data may be directed to our Data Protection Officer (DPO) via the contact details in Section 15 of this Policy.
The categories of personal data that mgame collects are described below. The specific data collected depends on how you use the platform and what you provide during registration and account use.
This data is collected during account registration. Name and date of birth are used for KYC age verification as required by PAGCOR regulations.
KYC documentation is required before withdrawals can be processed. We use this data solely for identity verification and anti-money laundering compliance.
Financial data is collected for payment processing, fraud prevention, and anti-money laundering purposes. mgame does not store full card numbers or full bank account numbers beyond what is necessary for transaction processing.
Gaming activity data is used for account management, bonus management, responsible gaming monitoring, and fraud detection.
Technical data is used for security, fraud detection, platform optimisation, and regulatory compliance (confirming that users are accessing from permitted jurisdictions).
mgame collects personal data through the following means:
The table below summarises the primary purposes for which mgame uses your personal data and the categories of data relevant to each purpose.
| Purpose | Data Categories Used |
|---|---|
| Account Registration & Management | Account & identity data; technical data |
| KYC / Age Verification | Identity data; KYC documents; date of birth |
| Payment Processing (deposits & withdrawals) | Financial & transaction data; identity data |
| Fraud Prevention & Security | Technical data; financial data; gaming activity |
| Anti-Money Laundering (AML) Compliance | Financial data; identity data; KYC documents |
| Responsible Gaming Monitoring | Gaming activity; session data; deposit & loss data |
| Customer Support | Communications data; account data; transaction data |
| Marketing & Promotions (with consent) | Account data; gaming activity; marketing consent |
| Platform Analytics & Improvement | Technical & device data; gaming activity (aggregated) |
| Legal & Regulatory Compliance | All categories, as required by law |
Marketing communications: mgame will only send promotional messages — including SMS notifications about bonuses, free bingo credits, or promotions — if you have actively given your consent during registration or in your account settings. You may withdraw marketing consent at any time by updating your notification preferences in your mgame account or by contacting support.
Under the Data Privacy Act of 2012, mgame must have a lawful basis for each type of personal data processing it conducts. The legal bases on which mgame relies are as follows:
mgame does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
mgame engages licensed third-party service providers who process personal data on our behalf under data processing agreements. These include KYC and identity verification providers, payment processors (GCash, PayMaya, partner banks), fraud prevention services, cloud hosting providers, customer support software providers, and analytics platforms. Service providers are contractually prohibited from using your data for any purpose other than the service they provide to mgame.
mgame is required by Philippine law to share certain data with regulatory bodies including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) upon lawful request. We will comply with all valid legal demands but will not disclose more data than legally required.
Game studios that supply games to the mgame platform (such as JILI, PG Soft, and Pragmatic Play) may receive limited technical data (such as player session identifiers) necessary to operate the games. These studios do not receive your full personal profile.
If the Company is subject to a merger, acquisition, or sale of substantially all assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy protections applicable to your data.
mgame never shares player data with unrelated third-party advertisers, data brokers, or companies outside the mgame service ecosystem.
mgame retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention period required by Philippine law. The following retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any identifiable individual.
mgame employs a layered security framework designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
While mgame takes all reasonable steps to protect your personal data, no security system is completely impenetrable. In the event of a data breach that affects your rights, mgame will notify you in accordance with the requirements of the Data Privacy Act of 2012.
The mgame platform uses cookies and similar technologies to operate the platform, personalise your experience, and analyse usage. The categories of cookies used are described below.
These cookies are essential for the mgame platform to function. They manage your login session, remember your account preferences, and maintain security tokens. You cannot disable strictly necessary cookies without impairing core platform functionality.
mgame uses analytics tools to understand how players interact with the platform — which pages are visited, how long sessions last, and which features are most used. This data is used in aggregated, anonymised form to improve platform performance and user experience. Analytics cookies are not activated without your consent.
Where you have given your consent, mgame may use cookies to personalise promotional content displayed on the platform — for example, showing you bonus offers relevant to the games you play most. These cookies are opt-in and can be disabled from your account settings or your browser's cookie management controls.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect some platform features. Strictly necessary cookies cannot be disabled via browser settings without also losing access to platform functions they support.
The Data Privacy Act of 2012 grants you the following rights with respect to your personal data held by mgame. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 15.
The right to know whether mgame holds personal data about you and how that data is processed.
The right to request a copy of the personal data mgame holds about you and information about how it is used.
The right to have inaccurate or incomplete personal data corrected without undue delay.
The right to request deletion of your personal data where there is no longer a lawful basis for its retention, subject to our legal retention obligations.
The right to object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will stop immediately.
The right to receive your personal data in a structured, machine-readable format and to transfer it to another controller where technically feasible.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.
mgame will respond to data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days with notice to the requester. We may need to verify your identity before processing any data rights request.
The mgame platform is strictly for individuals aged 21 years and older. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account, return any deposits to the source payment method, and delete the personal data from our systems.
If you believe that an underage individual has registered on the mgame platform, please contact us immediately at [email protected]. We take underage access extremely seriously and will act on any such notification without delay.
The mgame platform integrates third-party game studios and payment services. While these services operate within the mgame environment, they are governed by their own privacy policies. mgame is not responsible for the data practices of third-party game providers or payment processors operating under their own agreements.
mgame selects third-party partners who meet our data protection standards and requires all data processors to enter into data processing agreements that oblige them to protect your personal data in accordance with Philippine law. We do not embed external advertising networks or social media tracking pixels that would expose player data to unrelated third parties.
mgame may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Where changes are material — meaning they affect how your data is used in a way that could impact your rights — we will:
For non-material changes (such as typographical corrections or updated contact details), we will update the Policy immediately and note the change in the version history. Your continued use of the mgame platform after the effective date of any change constitutes your acknowledgement of the updated Policy.
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how mgame handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). Information about filing a complaint with the NPC is available through the NPC's official channels.
Please note: this is a plain-text email address displayed for information purposes. Do not transmit sensitive personal data (such as government ID numbers or financial account numbers) by unsecured email.
Your data is protected. Your games are fair. Your peso wallet is ready. Join thousands of Filipino players who trust mgame for their online gaming.
21+ only. Please play responsibly. mgame is committed to protecting your privacy and your right to safe gaming.